Privacy Policy

Our Mission

To provide the latest and best in genetic testing and information to private citizens and medical, legal, and other professionals.

Using Genetic Information Responsibly

The information we provide to clients can help them to better understand their circumstances and nature, enable them to make improved life decisions, and enhance the effectiveness of their interactions with medical and legal institutions, provided it is used in a responsible manner. WE EXPECT OUR CLIENTS TO SEEK PROFESSIONAL ADVICE CONCERNING ANY MEDICAL OR LEGAL ACTIONS THAT MIGHT BE SUGGESTED BY THE INFORMATION WE OFFER. If you have questions or need help in the responsible use of information we provide, please contact us at or (800) 523-3080.

Privacy Policy

To view our privacy practices for our testing services that fall under the provisions of HIPPA, click here.

At Genelex, we are committed to protecting your privacy. We recognize that when you choose to provide us with information about yourself, you trust us to act in a responsible manner. To that end, we have put a policy in place to protect your personal information.

This policy is a statement of our commitment to you that we will not sell or share your personally identifiable information, including your name, email address, or the information you look up in our medical references, without your permission or as required by law.

This Privacy Policy identifies and describes the way Genelex uses and protects the information we collect about our clients and our commitment to safeguard that information. All use of our services, including visits to our websites, is subject to this Privacy Policy.

The Information We Collect, How We Collect It, and How It Is Used

Genelex may collect different types of information from you based on the services you use. For example:
Contact Information: including your name, address, telephone number, and e-mail address;

  • Billing information: when ordering a product or service, we ask you for your name, email address, shipping and billing addresses, telephone number, and credit card information so that we can complete the transaction.  (Genelex does not keep, display, or otherwise store credit/debit card numbers.)

We collect information in three primary ways:

  • You give it to us when you purchase or interact with us about a service we offer or provide;
  • We collect it automatically when you visit our websites or use our services;
  • We obtain it from other sources, such as a lawyer or government agency.

We may use the information we collect in a variety of ways, including to:

  • Provide you with the best customer experience possible;
  • Provide the services you purchase, and to respond to your questions; and
  • Investigate, prevent or take action regarding illegal activities, violations of our Terms of Service or Acceptable Use Policies.

We also may collect and store certain information automatically. This information will not be shared with anyone beyond the web site support staff, except when required by law enforcement investigation, and will be used only as a source of anonymous statistical information. This information may include:

  • Internet Protocol (IP) address of the domain from which you access the Internet, either Your individual address or the proxy provided by your Internet Service Provider (ISP);
  • Date and time you access our site;
  • Pages you view (recorded by the text and graphics files that compose that page);
  • Web address of the site from which you linked directly to our site; and
  • Browser version and operating system of the computer you are using.

Genelex is the sole owner of the information collected on the Genelex web site. Genelex collects personally identifiable information from our users at several different points on our website.

We may use the summary statistics to help us make our site more useful to visitors, such as assessing what information is of most and least interest to visitors, and for other purposes such as determining the site’s technical design specifications and identifying system performance or problem areas.

Please be assured that Genelex:

  • Does not share or sell names, email addresses or contact information;
  • Does not disclose the identity of people that contact us; and
  • Does not disclose information on how contacts are using Genelex products except in aggregate or non-personally identifiable form.

Genelex may provide aggregate or non-personally identifiable statistics about our customers, sales, product usage, or traffic patterns, and related website information, but these statistics will not include any personally identifying information.

Note: We obviously must disclose certain information to credit card processors when you make an online purchase. The service providers we use are not permitted to use your information for any secondary purposes. Genelex may also disclose personal information as allowed or required by applicable law, including making disclosures that are necessary or advisable to: (a) protect the rights, safety or property of subscribers of our website and products, the public, or Genelex, and (b) conform to legal or regulatory requirements. No other disclosures of personally identifiable information will be made without your prior consent.

Cookies and Log Files

“Cookies” are small pieces of information that are stored by your browser on your computer’s hard drive. We use both session cookies and persistent cookies on our website to help us provide you with a more personalized experience. Most web browsers automatically accept cookies. If you wish to disable automatic handling of cookies, refer to the manufacturer for instructions. Disabling cookies in your browser, however, may prevent access to some parts of our website.

As is true of most websites, we gather and use certain information automatically and store it in log files. This information includes Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp. We use this information to analyze trends, to administer the website, to track users’ movements around the website and to gather demographic information about our user base as a whole. We do not link the information we store in cookies to any personally identifiable information you submit while on our website.

Links and Other Interactive Content

The Genelex website contains links to and from other websites. Genelex does not share your personal information with those websites and is not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.

Referring or Forwarding Content

If you choose to use our service to send a colleague or friend information from a Genelex communication (e.g. email) or from Genelex Online (refer a friend, interaction report), we will ask for that person’s email address. We will automatically send a one-time email with the clinical information requested by the sender. Genelex does not use the recipients email address for anything other than the intended one time use. Genelex does not store the recipients email address except in the case when the recipient requests we include them in future Genelex communications.

Genelex Limit of Liability

If you voluntarily contribute to a blog or bulletin board on the Genelex website, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums.

Safeguarding Your Information

These procedures include limiting access to the information in various ways depending on the nature of the information as well as training our employees on the proper handling of personally identifiable information. While we believe we have taken appropriate measures to protect the information that we have received, we urge you to take every precaution to protect your personal data when you are on the Internet. Change your passwords often, use a combination of letters and numbers, and make sure you use a secure browser.

When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, we take extra steps to protect this data from unauthorized access, disclosure, alteration, or destruction.

Privacy Controls and Options

You have the right to correct, update and/or change contact and demographic information and other information previously provided and stored in our database at any time. If you wish to correct, update, or change your information, simply email with your request.

The Genelex Privacy Policy is subject to change at any time.

By using our website, you consent to the collection and use of this information by Genelex as disclosed in this statement. If we decide to materially change our privacy practices, we will post a prominent notice of those changes on the homepage and/or send an email so that you are always kept informed of what data we collect, how we use it, and under what circumstances we disclose it.

Please check this page for changes from time to time to make sure you are aware of our latest privacy practices.

Genelex Privacy Policy Definitions

The terms “we” or “our”, refer to both Genelex and third parties with whom Genelex contracts to assist in its business operations. These contractors may, however, only access your information in furtherance of their services to Genelex and may not use or disclose your information except as permitted by Genelex .

Personally Identifiable Information

When reviewing any privacy policy on the Internet, you should be familiar with the terms “personally identifiable” and “non-personally identifiable” information. “Personally identifiable information” is any information that can be used to identify, contact or locate you as an individual, as well as any additional data tied to such information. Common examples are your name and email address, along with purchase information associated with those fields. Non-personally identifiable information is information — either in “profile” or “aggregate” form — that, in contrast, is not intended to identify you as an individual. For instance, we may store a profile of an oncologist in New York without linking this information to a name, address, or other personally identifiable information. We may also aggregate information to produce general data, such as figures that show that half of our subscribers are over thirty-five years old.


Our goal is to respect your privacy and we encourage user feedback to help us improve our privacy policies. If you have any questions or suggestions about this privacy statement, please contact us at:

Genelex Corp.
3101 Western Avenue, Suite 100
Seattle, WA 98121